言成金工坊|售後服務 After-sales service

言成金工坊|售後服務 After-sales service


中文版 / ENGLISH Version(Scroll down)

 

《尺寸七日內免費調整》 


戒圍 – 自購買日起七日內攜回可免費更改戒圍一次,限尺寸±1內
長度 – 自購買日起七日內攜回可免費改短一次,加長參照加工收費表
  
  
*七日後修改尺寸,將依款式現場評估等待時間&修改工費
*超過保固期後,戒指修改尺寸工費約為 300元 起/單只
  
  
   任何材質飾品皆需避免撞擊、勾扯、擠壓
尤其純銀、純金飾品較軟,若需運動、搬重物等,建議先取下,以避免飾品變形、斷裂。
 
飾品斷裂維修&修改尺寸皆需等待時間及酌收工費
    
        
 

【 本店售出純銀商品皆享有免費保養服務 】


即為飾品清潔整理、戒指整圓、拋光、硫化。

*其他材質可能會依據保養所須工序收取加工費用


   

《  保養收件時段&等待時間  》


平日 (11:00-18:00收件)
等待約30分鐘  以上
  
週末&國定假日(11:00-15:00收件)
等待約一小時  以上
   
收件時段內送件保養可當日取件
等待&取件時間依人員現場評估
「無法等待者請自行評估是否要保養,或改日再來取件」
   或自費掛號郵資幫您寄回

 

《 飾品維修&加工須知 》


維修本店售出之飾品
現場人員將以待維修物之現況進行估價、修復。
維修保養前務必完整確認修復內容
鋸切、焊接、維修等加工皆需要等待時間&酌收工費
 
 
*飾品維修前,本公司會與您確認飾品外觀狀態:尺寸、紋路、造型、損傷痕跡......等,並由本公司專業人員評估飾品可否維修以及可修復程度,將視損壞情況估價及收取維修費用,維修費用及所需時間依本公司評估為準。
  
 
遺失、人為造成的飾品變形及斷裂、掉鑽、電鍍脫落、紋路久戴磨損皆不在保固範圍
可攜回由現場人員評估,並以再加工費用付費修復
 
言成金工坊亦保有接受或拒絕維修、保養之權利。
 
 
  
*本店無貴金屬回收服務(包含:純銀、K金、鉑金、黃金),亦無回收再製服務。
 *本店無承接他牌飾品之維修、保養、再製
 



ENGLISH  Version

 

《Free Size Adjustment Within 7 Days》

Ring Size – One free ring size adjustment within 7 days of purchase, limited to ±1 size.
Length – One free shortening adjustment within 7 days of purchase. For lengthening, please refer to the processing fee schedule.

 

*After 7 days, resizing will be assessed on-site based on the style, including waiting time and alteration fees.

*Ring resizing fee starts from approximately NT$300 per ring.

*For delicate necklaces and rings, please avoid snagging or squeezing to prevent breakage and deformation.

*Repair of Jewelry Sold by Our Store
Our staff will assess and repair the item based on its current condition.

* Before any repair or maintenance, please fully confirm the repair details. Sawing, welding, and other processing all require waiting time and will incur a labor fee.

 

Loss, deformation or breakage caused by human error, missing diamonds, plating peeling, and wear and tear from prolonged wear are not covered under warranty.

You can bring your item back for on-site evaluation and repair at a rework cost.

 


【All Fine silver&sterling silver items sold in this store come with a free maintenance service】

This includes jewelry cleaning and finishing, ring reshaping, polishing, and sulfurizing.


*Other materials may incur processing fees depending on the procedures required for maintenance.

 


《 Maintenance Hours & Waiting Time 》

 

Weekdays (11:00-18:00): Approximately 30 minutes or more.

Weekends & Public Holidays (11:00-15:00): Approximately 1 hour or more.

 

Maintenance items submitted during collection hours can be picked up on the same day.
Waiting and pickup times are subject to on-site assessment by staff.

"If cannot wait, Please assess whether you need maintenance yourself, or come back another day to pick up the items."

Or, we can send it back to you by registered mail at your own expense.


Yan Cheng Metal Workshop also reserves the right to accept or refuse repairs and maintenance.


*YanCheng Metal Workshop does not offer metal recycling services (including sterling silver, karat gold, platinum, and gold), nor does it offer recycling and remanufacturing services.

*YanCheng Metal Workshop does not undertake the repair, maintenance, or remanufacturing of jewelry from other brands.

 

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